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Playbooks for AI-powered support

Practical guides on getting real outcomes from AI support: from deflection to booking.

Agencies Guide Channels Integrations Healthcare Restaurants E-commerce Playbook

White-label AI support end to end: reseller setup, custom domain, and your own email

The complete walkthrough for agencies: subscribe to a reseller plan, brand the portal, put it on your own domain, send email from your own provider, and provision client workspaces with credits and caps.

July 25, 2026 · 9 min read

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Guide

How to set up AI chatbot actions on every channel

Answering questions is table stakes. The real win is doing the thing — booking, capturing, looking up, escalating. Your agent's actions run wherever the AI runs: your website widget, your voice line, and your AI-first chat channels. Here's how to turn each one on, and how email still closes the loop in your shared inbox.

July 17, 2026 · 8 min read

Channels

Put one AI chatbot on every channel your customers use

Your customers don't pick a channel, they pick the nearest app. The AI answers instantly on your website, phone line, WhatsApp, Instagram, SMS, and more — while email lands in one shared inbox where your team replies with an AI copilot at their side.

July 15, 2026 · 4 min read

Channels

How to add an AI chatbot to your support email

Your support inbox fills faster than anyone can clear it. Forward it into one shared inbox where every email is flagged for a human the moment it arrives, an AI copilot drafts the reply from your knowledge base, and your team approves and sends.

July 14, 2026 · 4 min read

Channels

How to add an AI chatbot to Facebook Messenger

People message your Facebook Page expecting a fast reply. Connect Messenger to SupportWeave and the AI answers every message itself, grounded in your knowledge base — replies go straight back into the thread, and one switch hands the channel to your team whenever you want a person on it.

July 14, 2026 · 4 min read

Channels

How to add an AI chatbot to Instagram DMs

Customers DM about products, hours, and availability, then wait. Connect Instagram DMs and story replies to SupportWeave and the AI answers every message itself, grounded in your knowledge base — replies go straight back as a DM, and one switch hands the channel to your team whenever you want a person on it.

July 14, 2026 · 4 min read

Channels

How to add an AI chatbot to Slack

Route every Slack question through an AI that answers from your own docs by default and sends the reply straight back in Slack — or flip one toggle to go human-first, where a teammate answers with an AI-drafted reply. Either way it all lands in one shared inbox.

July 14, 2026 · 4 min read

Channels

How to add an AI chatbot to SMS

Point your Twilio number at SupportWeave and every inbound text gets an AI answer from your own docs by default, sent straight back as a text — or flip one toggle to go human-first, with an AI-drafted reply your team reviews and sends. It all lands in one shared inbox.

July 14, 2026 · 4 min read

Channels

How to add an AI chatbot to WhatsApp

Meet customers in the app they already use. Connect WhatsApp Business to SupportWeave and the AI answers every inbound message itself, grounded in your knowledge base — replies go straight back into the thread, and one switch hands the channel to your team whenever you want a person on it.

July 14, 2026 · 4 min read

Channels

How to get an AI voice agent answering your phone

Not every customer wants to type. Put an AI voice agent on your business line that answers calls 24/7, books appointments by voice, and drops every transcript in your inbox.

July 14, 2026 · 4 min read

Integrations

How to add an AI chatbot to WordPress (step by step)

Put a live AI support agent on your WordPress site with no FTP and no developer. Just one snippet and you're answering customers 24/7.

June 28, 2026 · 3 min read

Integrations

How to add an AI chatbot to Shopify

Answer pre-sale questions, deflect 'where is my order?', and capture more checkouts. Add an AI agent to your Shopify store with a single snippet.

June 27, 2026 · 3 min read

Integrations

How to add an AI chatbot to Wix

Add live AI chat to your Wix site using Custom Code: site-wide, on every page, with one snippet.

June 27, 2026 · 3 min read

Integrations

How to add an AI chatbot to Squarespace

Use Squarespace Code Injection to add a 24/7 AI support agent to every page of your site: one snippet, no plugins.

June 26, 2026 · 3 min read

Integrations

How to add an AI chatbot to Webflow

Add an AI support agent to your Webflow site with custom code: site-wide in a couple of clicks, live on publish.

June 26, 2026 · 3 min read

Integrations

How to add an AI chatbot to Framer

Add a live AI support agent to your Framer site using the end-of-body custom code: one snippet, live on publish.

June 25, 2026 · 3 min read

Integrations

How to add an AI chatbot with Google Tag Manager

Can't edit your site's code directly? Ship the Supportweave widget through a Google Tag Manager Custom HTML tag, no developer required.

June 25, 2026 · 3 min read

Integrations

How to add an AI chatbot to any website (HTML, React, and more)

Hand-coded site or a modern framework? Add the Supportweave widget with one line before </body>. It works on any stack.

June 24, 2026 · 3 min read

Healthcare

How an AI front desk answers after-hours calls and books appointments

Patients call after hours, reschedule at the worst times, and tie up your front desk with the same questions. Here's how an AI front desk answers instantly, books through your scheduler, and frees your staff.

June 24, 2026 · 6 min read

Restaurants

How an AI host takes reservations while your team is on the floor

Reservation calls during service, endless menu and allergen questions, catering leads buried in DMs: an AI host handles all of it across web, WhatsApp, and Instagram.

June 22, 2026 · 5 min read

E-commerce

How online stores kill ‘where is my order?’ tickets

Order-status questions are one of the most repetitive ticket types a store handles. Here's how to deflect them, and turn pre-sale questions into checkouts.

June 20, 2026 · 5 min read

See these ideas running in your own agent

Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.

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Playbooks for AI-powered support

White-label AI support end to end: reseller setup, custom domain, and your own email

How to set up AI chatbot actions on every channel

Put one AI chatbot on every channel your customers use

How to add an AI chatbot to your support email

How to add an AI chatbot to Facebook Messenger

How to add an AI chatbot to Instagram DMs

How to add an AI chatbot to Slack

How to add an AI chatbot to SMS

How to add an AI chatbot to WhatsApp

How to get an AI voice agent answering your phone

How to add an AI chatbot to WordPress (step by step)

How to add an AI chatbot to Shopify

How to add an AI chatbot to Wix

How to add an AI chatbot to Squarespace

How to add an AI chatbot to Webflow

How to add an AI chatbot to Framer

How to add an AI chatbot with Google Tag Manager

How to add an AI chatbot to any website (HTML, React, and more)

How an AI front desk answers after-hours calls and books appointments

How an AI host takes reservations while your team is on the floor

How online stores kill ‘where is my order?’ tickets

Deflection rate is the support metric that actually matters

How agencies add a new revenue line by reselling AI support

How to train an AI support agent on your knowledge base (the right way)

Calendly vs Cal.com for AI booking: which should your bot use?

See these ideas running in your own agent