How an AI host takes reservations while your team is on the floor
Supportweave Team · June 22, 2026 · 5 min read
During a busy service, nobody has a free hand to answer the phone, and that's exactly when guests are trying to book a table, ask about a dish, or plan a big catering order. Every missed message is a missed cover.
Where restaurants lose covers
- Reservation calls go unanswered mid-service
- The same menu, hours, and allergen questions repeat all day
- Catering and large-party leads get lost in Instagram DMs
- Guests message on three channels you can't all watch
How an AI host keeps the book full
Supportweave answers menu, dietary, and hours questions from your own content and takes reservations on your website, WhatsApp, and Instagram, all flowing into one inbox. Large-party and catering requests are captured as leads and routed to a human.
- Takes reservations and captures catering leads automatically
- Answers menu, allergen, and hours questions from your own content
- Replies on Instagram and WhatsApp DMs instantly
- Hands off VIP and large-party requests to staff
The payoff
Your team stays on the floor, guests get replies wherever they message, and the bookings and catering leads that used to sit unanswered land in one place. It's a host that works every night of the week. Book a demo to see it answering with your own menu.