Features
Everything your support agent needs to actually resolve issues
Supportweave handles the whole conversation: understanding the question, answering from your knowledge, taking action, testing itself, and looping in a human when it matters. Here's the full toolkit.
Understand & answer, grounded in your content
Train it on your knowledge, then trace where each answer came from.
Take action, on every channel
Resolve, book, and capture, wherever customers reach you.
Collaborate & make it yours
Loop in your team and ship it under your own brand.
Measure, control & secure
Prove the ROI and keep everything locked down.
Meet customers where they already are
Connect a channel in a few clicks. Inbound messages land in one unified inbox; replies go back out on the same channel.
Plus integrations for booking & automation
Product tour
A look inside the product
From training and testing to going live across every channel. Here's what you'll actually be working in.
Train it on your knowledge
Crawl sites, upload PDFs and docs, add FAQs, then turn the questions your bot missed into new answers, in one click.
Your widget, your brand
Match the chat widget to your brand: colors, logo, greeting, position, and suggested questions, with a live preview.
Agents that take action
Capture leads, escalate to a human, book appointments, and create tickets, every action toggled per chatbot.
A live handoff inbox
When a visitor needs a human, it lands in a shared inbox, claim it, reply with full context, and resolve.
Every lead, captured
Conversations become a lead CRM: status, owner, score, and source chatbot, exportable to your pipeline.
Outcomes on one screen
Resolution rate, AI deflection, CSAT, lead conversion, and the agent hours & cost you saved, across every bot.
See every feature live in your own agent
Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.