How to add an AI chatbot to Shopify

On a Shopify store, the questions never stop: sizing, shipping, returns, 'is this in stock?'. An AI agent answers them instantly on every product page, and the install is one snippet in your theme.

What you'll need

• A Supportweave workspace (set up during your demo)
• Your embed snippet from the Install tab
• Access to your Shopify admin

Step 1: Copy your embed snippet

In Supportweave, open your chatbot → Install tab and copy the script:

<script
  src="https://app.supportweave.com/widget.js"
  data-chatbot-id="YOUR_CHATBOT_ID"
  async
></script>

Step 2: Add it to your theme

1. 1In Shopify admin, go to Online Store → Themes.
2. 2On your live theme, click the ⋯ menu and choose Edit code.
3. 3Open Layout → theme.liquid.
4. 4Paste the snippet just before the closing </body> tag.
5. 5Click Save.

Step 3: Preview your storefront

Visit your store. The widget loads on the home page, collections, and every product page. Ask it a shipping or sizing question to confirm it's answering from your content.

Take it further

• Connect an order-lookup action so it can answer 'where is my order?'
• Capture pre-sale leads and hand VIP questions to your team
• Match your store's branding in the Appearance tab

Your store now has a 24/7 sales-and-support agent. See how to install on every other platform on our integrations page.