Hand off to a human at exactly the right moment
When a conversation needs a person, your agent escalates seamlessly, with the full history, customer details, and an AI-suggested reply waiting for your team.
Full transcript
carried into every handoff
The problem
Customers hate repeating themselves, and agents hate inheriting a conversation with no context. Bad handoffs undo all the goodwill the AI just earned.
How Supportweave solves it
Supportweave hands off with the complete transcript and context, gives agents an AI copilot with suggested replies, canned responses, notes, SLAs, and CSAT, so people pick up exactly where the AI left off.
- Full context and transcript on every handoff
- Agent copilot with grounded, suggested replies
- Canned replies, notes, SLAs, and CSAT built in
- Claim, assign, and resolve from one inbox
Your AI agent
More problems we solve
Deflect repetitive tickets
Answer repetitive questions instantly, without a human.
ExploreCapture & qualify leads
Turn website visitors into qualified leads, 24/7.
ExploreBook appointments 24/7
Fill your calendar while you sleep.
ExploreSupport every channel
One agent on web, WhatsApp, Instagram & email.
ExploreAnswer in any language
Instant replies in your customer's language, 24/7.
ExploreAnswer calls 24/7
An AI voice agent that picks up every call.
ExploreReady to smart human handoff?
Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.