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Feature

AI voice agent for phone calls

Not every customer wants to type. The AI voice agent answers your phone with the same brain as your chat widget, and every call lands in the inbox as a transcript your team can pick up.

AI voice agent for phone calls

What you get

  • Answers inbound calls 24/7 in natural speech
  • Same knowledge, sources, and actions as chat
  • Books appointments and captures details by voice
  • Live call transcripts in the unified inbox
  • Escalates to a human with full context

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Test before you ship

Try every answer in a sandbox playground, then run eval test-cases to score quality and catch regressions before a customer ever sees them.

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Trained on your knowledge

Crawl a whole site, upload PDFs/DOCX, paste text, or add FAQs. Scheduled re-crawl keeps answers fresh as your content changes.

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One bot, every channel

Website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone, all flowing into a single unified inbox.

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Seamless human handoff

When a visitor needs a person, the conversation hands off with full context. Agents get a copilot, canned replies, notes, and CSAT.

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Outcomes, not vanity metrics

Resolution rate, customer satisfaction, leads captured, appointments booked, and the agent hours & cost you saved, on one dashboard.

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Grounded answers, with sources

The agent answers from your content, keeps every reply traceable to its source in your dashboard, and says 'I don't know' instead of making things up.

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Agents that take action

Capture leads, book appointments (Cal.com / Calendly), create tickets, look up orders, and call your APIs, securely, with every run logged.

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White-label & agency-ready

Your brand, logo, colors, and custom domain. Resellers manage many client workspaces and allocate AI credits from a shared pool.

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Go live with one line

Drop a single script tag on any website, or connect a channel in a few clicks. No rebuild, no engineers, no waiting on a dev sprint.

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Built for teams

Invite teammates with role-based access, claim and assign conversations, and collaborate with shared notes and canned replies.

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Find what your bot can't answer

Knowledge-gap detection surfaces the questions your agent missed, so you know exactly what to add next. Your bot gets smarter every week.

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Security and privacy controls

Audit logs, GDPR export & delete, data retention, encrypted secrets, enforced 2FA, and strictly isolated workspaces.

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Predictable AI costs

Usage-based AI credits with per-workspace and per-client spend caps stays visible and bounded.

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Ready to put ai voice agent for phone calls to work?

Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.