Cancellation & Refund Policy

This Cancellation and Refund Policy applies to subscriptions, AI-credit purchases, usage charges, and other paid services offered through Supportweave.

Supportweave is owned and operated by Techparser, LLC. In this policy, “Supportweave”, “we”, “us”, and “our” refer to Techparser, LLC in its capacity as the provider and billing entity for Supportweave.

This policy forms part of the Supportweave Terms of Service. Any capitalized terms not defined here have the meanings given to them in the Terms of Service.

Nothing in this policy limits cancellation, refund, or consumer-protection rights that cannot legally be waived or restricted.

You may cancel an eligible paid Supportweave subscription at any time through the Billing page in your dashboard. Select Manage billing to open our secure payment portal and complete the cancellation process.

Unless otherwise stated during cancellation, your subscription will remain active until the end of your current paid billing period. You will continue to have access to the paid features and allowances included in your plan until that period ends.

After a cancellation has been scheduled, you will not be charged for another subscription period unless you reactivate the subscription, reverse the cancellation before it becomes effective, purchase another plan, or incur separately authorized charges.

You are responsible for completing the cancellation process. Removing a payment method, deleting an integration, disabling a chatbot, stopping use of Supportweave, or sending an informal cancellation message does not cancel a subscription unless Supportweave expressly confirms the cancellation.

You should retain the cancellation confirmation displayed in the billing portal or sent to your registered email address.

When your paid billing period ends, your workspace may be downgraded to the Free plan if the Free plan remains available and your workspace is eligible for it.

The Free plan may include limited chatbots, messages, AI activity, knowledge sources, seats, integrations, channels, storage, and other features.

Chatbots, knowledge sources, users, white-label settings, custom domains, integrations, conversations, branding, or other resources exceeding the Free plan limits may be restricted, disabled, archived, or suspended until you reduce usage or subscribe to an eligible paid plan.

Cancellation does not automatically delete your Supportweave account, workspace, customer content, conversations, knowledge sources, contacts, or other stored information.

Data retention, account deletion, exports, and deletion requests are governed by the Supportweave Privacy Policy, your workspace retention settings, and applicable law.

You should export any information you require before your paid access ends. Techparser, LLC is not responsible for loss of access caused by a cancellation or downgrade completed at your request.

Paid subscriptions automatically renew for successive billing periods unless cancelled before the applicable renewal date.

By purchasing a subscription, you authorize Techparser, LLC and its payment provider to charge your selected payment method for recurring subscription fees, applicable usage charges, taxes, and other amounts disclosed at checkout or in your billing settings.

Your renewal date, billing frequency, plan price, and subscription status are available through your Supportweave Billing page or payment portal.

You are responsible for cancelling before renewal if you do not want the next billing period to begin.

You may request an eligible downgrade or plan change through the Billing page, subject to the availability, restrictions, and limits of the target plan.

Before confirming a plan change, the billing portal may display its effective date and any applicable immediate charge, prorated adjustment, account credit, feature change, or usage restriction.

Depending on the billing configuration displayed when you confirm the change, a downgrade may take effect immediately or at the end of the current billing period.

You may need to disable, remove, archive, or reduce resources that exceed the limits of the target plan.

Where a limit applies only to active resources, disabling a chatbot, knowledge source, workspace member, integration, or similar resource may free the relevant capacity slot. It does not reverse usage or credits already consumed.

If your workspace remains above the target plan’s limits, excess resources or functionality may be restricted, disabled, archived, or suspended until you reduce usage or upgrade.

A plan downgrade does not ordinarily result in a cash refund for unused time in the current billing period unless the billing portal expressly displays a refund or applicable law requires one.

Monthly subscriptions are billed in advance and are non-refundable for the current billing period except where required by applicable law, expressly stated in this policy, displayed during checkout, or approved by Techparser, LLC in writing.

Cancelling a monthly subscription prevents future renewals but does not ordinarily produce a refund or credit for the remaining portion of the current billing period.

Annual subscriptions are billed in advance for the applicable annual period and are non-refundable except where required by applicable law, expressly stated in this policy, displayed during checkout, or approved by Techparser, LLC in writing.

Cancelling an annual subscription prevents the next annual renewal but does not ordinarily produce a prorated refund for unused months in the current annual period.

The Free plan is provided, where available, so that prospective customers can evaluate the general suitability of Supportweave before purchasing a paid subscription.

Failure to use the service, forgetting to cancel, dissatisfaction with an AI-generated response, unused plan capacity, unused monthly allowances, or failure to configure an account does not automatically qualify a payment for a refund.

Techparser, LLC may review refund requests involving duplicate charges, demonstrable billing errors, unauthorized transactions, or material technical issues that prevented access to the purchased service.

Submitting a refund request does not guarantee that a refund will be approved.

We may request account details, invoices, screenshots, logs, or other information reasonably necessary to investigate a refund request.

Any discretionary refund is issued without admitting liability and does not create an obligation to provide similar refunds in the future.

Where applicable law grants you mandatory cancellation, withdrawal, refund, or cooling-off rights, those legal rights take precedence over conflicting provisions of this policy.

The Free plan has no recurring subscription fee and therefore does not require cancellation or qualify for a subscription refund.

Free plans, promotional trials, and trial allowances may be limited, modified, suspended, or discontinued in accordance with the Terms of Service.

If Supportweave offers a time-limited paid-plan trial that requires a payment method, the trial terms presented during signup will specify whether the subscription converts to a paid plan automatically and when the first charge will occur.

You must cancel an automatically converting trial before the displayed trial deadline to avoid the first paid charge.

AI credits, messages, minutes, usage allowances, or similar capacity included with a recurring subscription are part of that subscription and are not separately purchased property.

Plan-included allowances may reset or expire at the end of each billing period according to the applicable plan terms.

Unused plan-included credits or allowances do not ordinarily roll over, convert into cash, produce an account credit, or qualify for a refund unless the relevant plan expressly states otherwise.

Cancelling or downgrading a plan does not create a refund for unused plan-included credits, messages, minutes, or other allowances.

One-time AI-credit top-up packs are charged when purchased and are non-refundable except where required by applicable law, the purchase was duplicated or unauthorized, a verified billing error occurred, or Techparser, LLC expressly approves a refund in writing.

Purchased top-up credits do not expire unless a different expiration period is disclosed at the time of purchase.

Purchased credits may remain associated with your account across monthly billing periods, but their availability and use remain subject to your account status, eligible plan requirements, spend controls, product compatibility, abuse controls, and the Terms of Service.

Purchased credits have no cash value, cannot be redeemed for cash, and cannot be transferred to an unrelated account unless Techparser, LLC expressly permits the transfer.

Consumed credits are not refundable. An operation may consume credits once processing begins or once third-party or infrastructure costs are incurred, even if the operation fails, is interrupted, produces an undesired output, or is retried.

If a top-up payment is refunded, reversed, disputed, or charged back, credits granted through that payment may be removed from the account up to the remaining unused balance.

If the remaining credit balance is lower than the amount being reversed, the account may show a negative balance or be restricted until the outstanding amount is resolved.

Promotional, trial, referral, goodwill, migration, bonus, or complimentary credits are not purchased credits and have no cash value.

Promotional credits may have separate eligibility requirements, usage restrictions, expiration dates, and plan requirements.

Promotional credits are non-refundable, non-transferable, and cannot be exchanged for cash or applied retroactively to previous charges.

Techparser, LLC may revoke promotional credits obtained through fraud, abuse, duplicate accounts, misrepresentation, or violation of promotion terms.

Certain Supportweave plans, integrations, channels, telephony features, messages, AI models, or services may involve metered or usage-based charges.

Usage-based charges already incurred are non-refundable except where caused by a verified billing error or where applicable law requires otherwise.

Cancelling a subscription does not eliminate charges validly incurred before the cancellation becomes effective.

Third-party provider charges, carrier fees, messaging fees, telephony charges, AI-processing costs, or other pass-through costs may be non-refundable once incurred.

You are responsible for reviewing usage, configuring spend caps where available, protecting account credentials, and monitoring connected workspaces and reseller clients.

Reseller subscriptions follow the cancellation rules described in this policy unless a separate order form or written reseller agreement states otherwise.

A cancelled reseller subscription ordinarily remains active until the end of its current paid billing period.

When a reseller plan ends, reseller entitlements may also end. You may lose the ability to provision client workspaces, allocate credits, access reseller controls, or use white-label functionality.

Custom branding, custom domains, branded widgets, email sender settings, support links, and other white-label configurations may be disabled, restricted, archived, or reverted to Supportweave defaults.

Client workspace limits may be reduced according to the plan that becomes applicable after cancellation or downgrade.

Pooled credits already granted for a subscription period remain subject to their original plan terms and may expire or reset at the end of that period.

Purchased reseller top-up credits remain subject to the AI-credit top-up provisions in this policy.

Credits or allocations may be reversed following a refund, payment reversal, chargeback, fraud determination, abuse incident, account termination, or enforcement action.

Your cancellation of Supportweave does not cancel, refund, or otherwise resolve your separate agreements, invoices, obligations, or disputes with your reseller clients.

If a payment fails, Techparser, LLC or its payment provider may retry the payment and notify you through email, the Supportweave platform, or the billing portal.

You are responsible for maintaining an accurate billing address, valid payment method, and sufficient authorization or funds for recurring charges.

To prevent service interruption, you should update failed or expired payment information promptly through the billing portal.

Accounts, workspaces, reseller organizations, client workspaces, AI responses, integrations, APIs, channels, white-label functionality, or other paid features may be restricted, downgraded, paused, or suspended while an amount remains overdue.

Cancellation does not waive an outstanding balance or remove your obligation to pay charges incurred before the cancellation became effective.

Reactivation may require payment of all outstanding amounts.

Subscription prices, credit purchases, and usage charges may exclude applicable sales tax, VAT, GST, withholding tax, or similar governmental charges unless expressly stated otherwise.

Where required, Techparser, LLC or its payment provider may calculate and collect taxes based on your location, billing details, tax status, and the nature of the service.

Taxes already remitted or required to be remitted to a governmental authority may be non-refundable except where applicable law permits or requires a refund.

You are responsible for providing accurate tax information and any valid exemption or reverse-charge documentation before the applicable charge is processed.

Approved refunds are generally returned to the original payment method used for the transaction unless applicable law or the payment provider requires another method.

The time required for an approved refund to appear depends on the payment method, card network, financial institution, currency, and payment provider.

Techparser, LLC does not control processing delays caused by banks, card issuers, payment networks, or payment providers.

The refunded amount will not exceed the amount originally paid for the applicable transaction.

Currency-conversion differences, foreign-exchange fees, bank fees, and other charges imposed by your financial institution may not be refundable by Techparser, LLC.

If you believe a charge is incorrect, duplicated, unauthorized, or otherwise problematic, contact help@supportweave.com promptly so that we can investigate and attempt to resolve the issue.

Contacting us does not limit any dispute or chargeback rights available to you under applicable law or the rules of your payment provider.

If a payment is disputed, reversed, refunded, or charged back, Techparser, LLC may temporarily restrict the subscription, workspace, credits, or services associated with that payment while the matter is investigated or while the related balance remains unpaid.

Any AI credits, subscription allowances, reseller pooled credits, or client allocations granted through a disputed, reversed, refunded, or charged-back payment may be removed up to the remaining unused balance.

If a dispute is resolved in favor of Techparser, LLC, any resulting unpaid balance remains due and access may remain restricted until the balance is paid.

Submitting knowingly false, fraudulent, or abusive disputes may constitute a violation of the Supportweave Terms of Service.

A suspension or termination resulting from non-payment, fraud, abuse, prohibited activity, or violation of the Terms of Service does not automatically entitle you to a refund.

Techparser, LLC may deduct or withhold amounts reasonably necessary to address unpaid charges, payment reversals, disputes, fraud, abuse, or legally required obligations, subject to applicable law.

Where Techparser, LLC permanently discontinues a paid service without providing a reasonably comparable replacement, we may provide a prorated refund or account credit for the unused prepaid period unless the discontinuation results from your violation, a legal requirement, a third-party-provider restriction, or circumstances addressed by a separate agreement.

Cancelling a subscription stops future subscription renewals but does not automatically delete your Supportweave account or workspace.

Deleting an account does not automatically create a refund for subscription fees, usage charges, purchased credits, taxes, or other amounts already paid or incurred.

If you want to delete your account or request deletion of personal information, use the account-deletion functionality available in Supportweave or contact us as described in the Privacy Policy.

Certain billing, tax, fraud-prevention, security, dispute, and legal records may be retained after account deletion where permitted or required by law.

Techparser, LLC may update this Cancellation and Refund Policy to reflect changes to Supportweave, billing functionality, payment-provider requirements, legal obligations, pricing models, or operational practices.

The revised policy will be posted on this page with an updated “Last updated” date.

Changes will not retroactively reduce mandatory rights that applied to a completed purchase under applicable law.

Where required by law, we will provide additional notice of material changes through Supportweave, by email, or through another reasonable method.

Supportweave is owned and operated by Techparser, LLC

For questions concerning a charge, cancellation, downgrade, failed payment, credit purchase, or refund request, contact help@supportweave.com.

Legal entity: Techparser, LLC

Product: Supportweave

Business address: South Governors Avenue 1111b Dover, DE, 19904 US