Grounded answers, with sources
An answer is only useful if it's right. Supportweave grounds every reply in your own knowledge, surfacing the best-matching passage, so the agent quotes your content instead of inventing facts, and says 'I don't know' when the answer genuinely isn't there.
What you get
- Hybrid retrieval — semantic and keyword search combined and reranked — so the best-matching passage wins
- Answers built from your knowledge, not the model's general training
- Every answer traceable to its sources in your dashboard
- Says 'I don't know' and hands off instead of guessing
- Your FAQ answers boosted so your best content wins
Explore more features
Test before you ship
Try every answer in a sandbox playground, then run eval test-cases to score quality and catch regressions before a customer ever sees them.
Learn moreTrained on your knowledge
Crawl a whole site, upload PDFs/DOCX, paste text, or add FAQs. Scheduled re-crawl keeps answers fresh as your content changes.
Learn moreOne bot, every channel
Website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone, all flowing into a single unified inbox.
Learn moreAI voice agent for phone calls
Answer inbound calls with the same knowledge as your chat agent. The caller speaks, the AI replies, and the full transcript lands in your unified inbox.
Learn moreSeamless human handoff
When a visitor needs a person, the conversation hands off with full context. Agents get a copilot, canned replies, notes, and CSAT.
Learn moreOutcomes, not vanity metrics
Resolution rate, customer satisfaction, leads captured, appointments booked, and the agent hours & cost you saved, on one dashboard.
Learn moreAgents that take action
Capture leads, book appointments (Cal.com / Calendly), create tickets, look up orders, and call your APIs, securely, with every run logged.
Learn moreWhite-label & agency-ready
Your brand, logo, colors, and custom domain. Resellers manage many client workspaces and allocate AI credits from a shared pool.
Learn moreGo live with one line
Drop a single script tag on any website, or connect a channel in a few clicks. No rebuild, no engineers, no waiting on a dev sprint.
Learn moreBuilt for teams
Invite teammates with role-based access, claim and assign conversations, and collaborate with shared notes and canned replies.
Learn moreFind what your bot can't answer
Knowledge-gap detection surfaces the questions your agent missed, so you know exactly what to add next. Your bot gets smarter every week.
Learn moreSecurity and privacy controls
Audit logs, GDPR export & delete, data retention, encrypted secrets, enforced 2FA, and strictly isolated workspaces.
Learn morePredictable AI costs
Usage-based AI credits with per-workspace and per-client spend caps stays visible and bounded.
Learn moreReady to put grounded answers, with sources to work?
Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.