Supportweave vs Robofy
Robofy brings AI support to multi-location businesses on web and WhatsApp. Supportweave answers on those and six more — including inbound phone calls — with an agency console behind them.
The short version: If website plus WhatsApp is genuinely where your clients' customers are, Robofy covers it and is self-hostable. If they also phone, DM on Instagram, or email, Supportweave answers all of it from one inbox.
Supportweave
Supportweave covers the same reseller model and adds the channels a local business actually gets pinged on: WhatsApp, Instagram, Messenger, SMS, Slack, email, and inbound phone calls via a voice agent — 8 in one unified inbox, behind an agency console with pooled credits and per-client caps.
Robofy
Robofy targets multi-location service brands with website and WhatsApp AI agents and a white-label reseller program.
| Capability | Supportweave | Robofy |
|---|---|---|
| White-label reseller program | Built around it — your brand, your domain, your price | Yes |
| Isolated client workspaces | One per client, knowledge and data never mix | Yes |
| Pooled credits with per-client caps | One pool across every client, with a spend cap per client | Not found published, July 2026 |
| AI voice agent for phone calls | On every plan, never gated to a top tier | Yes |
| Channels in one unified inbox | All 8: website, WhatsApp, Instagram, Messenger, SMS, Slack, email, phone | Website and WhatsApp focus |
| Human handoff to your team | Yes, with the full transcript and context | Yes |
| Grounded answers with sources | Sources on every answer, and it says 'I don't know' rather than guessing | Yes |
| Reseller pricing published up front | Every tier priced on the site, with a margin calculator | Yes |
| Industry templates | Clinics, salons, restaurants, hotels | Industry blueprints |
| SOC 2 / HIPAA, SSO, public API | Not yet — today it's GDPR export and erasure, enforced 2FA, encrypted secrets, audit logs, tenant isolation | Not verified by us, check their trust page |
| In market today | Not self-serve yet — access is by demo while we build | Yes, publicly available |
Comparison based on publicly available information as of July 2026. Where we could not find something published, the cell says so rather than claiming it doesn't exist. Competitors' features and pricing change often, so check their site for the latest. Everything we claim about Supportweave reflects what the product does today.
Choose Robofy if…
- You focus on website + WhatsApp for multi-location brands
- You want their specific multi-location tooling
- You prefer a self-hosted white-label option
Choose Supportweave if…
- Your clients get Instagram DMs, texts, emails, and phone calls too
- You want every one of those threads in a single inbox, not six tabs
- You want an agency console with pooled credits and per-client caps
- You want templates for clinics, salons, restaurants, and hotels
Questions, answered
Which channels does Supportweave support beyond web and WhatsApp?
Supportweave's one agent answers on your website, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, and phone calls via an AI voice agent, with email routed to your team — all flowing into a single unified inbox. The same knowledge also powers an embeddable AI search bar for your site or help center.
Ready to deliver AI support your way?
Share your website, customer channels and support goals. We'll show how Supportweave answers questions, completes approved actions and escalates conversations for your business or clients.